Privacy policy

 

Last updated: 25 February 2026

 

I take your privacy seriously. This policy explains what personal information I collect, how I use it, and your rights.

1. Information I Collect

I collect the personal information necessary to process your orders and communicate with you. This may include:

• Name

• Email address

• Shipping address

• Phone number (if provided at checkout)

• Any messages or content you provide when contacting me

I do not collect personal information beyond what is needed to fulfil orders, but I may use anonymous website analytics to understand how visitors use the site and where they come from (for example, Instagram or Google search). This data is collected only in aggregate, does not identify individual users, and is used solely to improve the shopping experience.

 

2. How I Use Your Information

Your information is used only to:

• Process and deliver your orders

• Communicate about your order or inquiries

• Respond to questions, comments, or requests

I will never sell, rent, or share your personal data with third parties for marketing purposes.

 

3. Security

I take care to keep your personal information safe. Shopify securely processes payments, and I do not store full payment details.

 

4. Cookies

My website uses essential cookies to ensure the site works properly. I may also use anonymous analytics cookies to understand how visitors use the site. These cookies do not identify individual users and are used only to improve the shopping experience.

 

5. Sharing Your Information

I do not share your personal information with anyone, except:

• For shipping purposes (courier delivery information)

• If required by law or to protect my legal rights

 

6. Your Rights

You have the right to:

• Request access to your personal data

• Request correction of any inaccuracies

• Request deletion of your personal data

To exercise these rights, please contact me at hello@knotinthesea.co.uk.

 

7. Changes to this Policy

I may update this policy from time to time. The latest version will always be posted on the website with the updated date.